Horizon CareOnline

Convenient care–from wherever you are
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Horizon BCBSNJ offers you Horizon CareOnline℠—our telehealth service that lets you hold video consultations, online chats and phone conversations with licensed health care professionals.

Use your phone or web-enabled device to talk with board-certified, licensed and credentialed medical doctors about fevers, ear infections, cold and flu, allergies, migraines, pinkeye, stomach pain and much more.

You also have access to behavioral health specialists, such as licensed psychiatrists, psychologists and social workers, to help with conditions including anxiety, attention deficit/hyperactivity disorder (ADHD), bipolar disorder and depression.

Urgent medical care visits are available 24 hours a day, seven days a week. Behavioral health visits are available from 7 a.m. to 11 p.m., seven days a week, by appointment using Horizon CareOnline’s convenient online appointment scheduler. Horizon BCBSNJ works with American Well, a leader in telehealth, to bring you care that is:

  • Flexible. Choose the doctor who meets your needs. Each has a profile listing his or her education, practice experience and patient reviews. You can use this information to help you select the doctor who meets your needs.
  • Convenient. Visits can take place at home, in your office, in your hotel room...wherever you find the privacy to hold a consultation.
  • Confidential. Private and secure, and Health Insurance Portability and Accountability Act of 1996 (HIPAA)-compliant.

Get started today!
If you haven’t used Horizon CareOnline before, choose one of these options to register:

  1. Sign in here and click Doctors & Care.
  2. Download the free Horizon CareOnline app to your Apple® or Android™ device¹.
  3. Visit
  4. Call 1-877-716-5657.

Provide your information and create a username and password. Be sure to use Horizon Blue Cross Blue Shield of New Jersey as your health plan and DSM as your Service Key.

If you’re registered for Horizon CareOnline but are signing in to schedule a behavioral health visit for the first time:

  1. Sign in as you usually do.
  2. Click Add Service Key on the top toolbar
  3. Enter DSM as your Service Key
  4. Follow the instructions to schedule your first behavioral health appointment.

You will only need to enter the service key for your first behavioral health visit. To schedule follow-up visits, you will sign in as you usually do.

For technical assistance, please email

To learn more, visit

¹There is no charge to download the Horizon CareOnline app, but rates from your wireless provider may apply.

Horizon CareOnline℠ is a service mark of Horizon Blue Cross Blue Shield of New Jersey.

American Well is an independent company that supports Horizon Blue Cross Blue Shield of New Jersey in the administration of telehealth services.